Return and Refund Policy

Report a problem promptly

Any wrong item, manufacturing defect, transit damage or shortage must be reported within 48 hours of delivery with the invoice or order reference and clear photographs or video. Contact us before sending any item back.

Eligible ready-to-wear returns or exchanges

Where we approve a return or exchange for a regular-priced ready-to-wear product, the item must be unused, unworn, unwashed, unaltered, with original tags and packaging intact. Approval, return address and deadline will be provided in writing.

Items generally not returnable

• Cut fabric, unstitched material cut to customer instruction, custom-stitched, altered or made-to-order items.
• Items damaged through wear, washing, misuse, incorrect care or alteration by another party.
• Sale, clearance or specially discounted products unless defective or incorrectly supplied.
• Products returned without prior approval or without proof of purchase.

Colour and minor variations

Reasonable differences caused by screen settings, photography, lighting, fabric batches, hand printing, weaving or embroidery are not normally treated as defects.

Return shipping

Where the return is due to our confirmed error or an accepted manufacturing defect, we will communicate the return arrangement. In other approved cases, return and re-shipping costs may be payable by the customer. Use a trackable service and keep the receipt until the matter is resolved.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are made through an agreed payment method. Bank or payment-provider processing times may apply. Original shipping charges are normally non-refundable unless the return results from our confirmed error or applicable law requires otherwise.

Cancellations

Cancellation requests are considered only before dispatch or before custom work begins. Once fabric is cut, stitching or alteration has started, or an order has been dispatched, cancellation may not be possible.

Contact

Email care@madamsboutique.com or call +91 94009 44777.