Shipping and Delivery Policy

Domestic and international shipping

Domestic orders are shipped through registered courier companies or Speed Post. International orders, where accepted and confirmed, are shipped through registered international courier companies or international Speed Post.

Dispatch timeline

Confirmed orders are normally handed over to the courier or postal service within 8–14 days from confirmed payment, or within the delivery timeline specifically agreed at order confirmation. Custom stitching, alterations, pre-orders and made-to-order products may require additional time.

Delivery estimates

Courier transit time begins after dispatch and varies by destination. Delivery dates are estimates. Madams Fashion House is not responsible for delays caused by courier companies, postal authorities, weather, public holidays, government restrictions, incorrect addresses or other circumstances outside our reasonable control.

Address and delivery attempts

Orders are delivered to the address confirmed by the customer. Customers must provide a complete and accurate address and reachable mobile number. Re-shipping charges may apply when delivery fails because of an incorrect address, refusal or customer unavailability.

Tracking and confirmation

Where tracking is available, the tracking reference or courier receipt will be shared through WhatsApp, email or another agreed channel after dispatch.

Damage or shortage in transit

Please photograph or record the unopened parcel where possible and report visible damage, tampering, missing items or a wrong product within 48 hours of delivery.

Contact

For shipping assistance, call +91 94009 44777 or email care@madamsboutique.com.